Collision Repair Process at Gettel Automotive

Getting into an accident is stressful enough. At Gettel Automotive, we’re here to make what happens next as easy, clear, and professional as possible. With certified technicians, advanced repair technology, insurance coordination, and repair guarantees, our priority is restoring your vehicle and your peace of mind.

This page walks you through exactly what to expect after a collision – from your first call to final delivery. We’ll also explain how we support you with insurance claims, precision repairs, color-match paintwork, and more. Transparency is key, and we believe knowing the steps helps reduce anxiety and build trust. Here’s how we make it happen across our collision centers in Florida and Georgia.

1. Initial Contact & Vehicle Drop-Off

Whether you call ahead or your vehicle arrives via tow, our process begins the same way: with a clear explanation of next steps. A Gettel Collision Advisor will greet you, ask about the accident, and document the vehicle’s condition.

What you can expect:

• A walkaround inspection with photos.
• Collection of your contact and insurance info.
• Discussion of next steps and estimated timeline.
• Assistance with arranging a rental vehicle if needed.

2. Insurance Coordination

We work closely with all major insurance companies, and since many of our locations are approved Direct Repair Providers (DRPs), we can often speed up the approval process and cut down on the paperwork you’d normally have to deal with.

Our team will:

• Submit damage estimates directly to your insurer.
• Help you understand what’s covered and what isn’t.
• Answer questions about deductibles or out-of-pocket costs.
• Communicate on your behalf throughout the repair.

We know how confusing insurance claims can be. That’s why we stay in touch and keep you updated every step of the way.

3. Thorough Damage Assessment

Once your vehicle is disassembled, we perform a complete teardown to uncover hidden damage. This is a critical step to ensure your vehicle is repaired correctly – not just cosmetically.

Key services include:

• Structural Integrity Inspections
• Frame and Unibody Measurements with Computerized Equipment
• Safety System Diagnostics (airbags, sensors, ADAS)

If additional damage is found, we update your estimate and notify the insurance company for re-approval.

4. Certified Structural & Frame Repairs

Gettel Collision Centers are equipped with industry-leading frame straightening machines and operated by I-CAR Gold Class and ASE-certified technicians. That means your repairs are performed to exact manufacturer specifications.

Services include:

• Laser-Guided Frame Straightening
• Suspension and Steering Recalibration
• OEM Parts Replacement where Possible
• Weld Repairs Using Manufacturer-Approved Methods

This ensures your vehicle drives, handles, and protects you just like it did before the accident.

5. Paint Matching & Refinish

We use computerized paint matching and PPG-certified paint systems to return your vehicle to its original color and finish – right down to metallic flake, depth, and gloss.

Our refinishing includes:

• Climate-Controlled Paint Booths
• Multi-Layer Application (primer, color, clear coat)
• Bake Curing for Long-Term Durability
• Inspection for color accuracy and imperfections.

Gettel’s advanced process ensures no blotchy finishes, overspray, or color mismatches – even on hard-to-match tri-coat or pearl paints.

6. Reassembly & Quality Control

Once painted, your vehicle is reassembled with careful attention to detail. All clips, fasteners, seals, and trim are installed to manufacturer specs.

Then we perform:

• Multi-Point Post-Repair Inspection
• Test Drive for Performance and Alignment
• Cleaning Inside and Out

Our team uses a comprehensive checklist to ensure everything is ready before we hand over the keys.

7. Final Delivery & Lifetime Guarantee

As soon as your vehicle is ready, we’ll give you a call. When you come in, we’ll go over the repairs with you, hand you the final paperwork, and walk you through the lifetime repair guarantee that’s offered at most Gettel Collision Centers.

This means:

• We guarantee our workmanship for as long as you own your vehicle.
• If something isn’t right, bring it back and we’ll fix it.

Why Drivers Across Florida & Georgia Choose Gettel for Collision Repair

At Gettel, we don’t just repair cars – we rebuild confidence. With dozens of dealership-affiliated collision centers across the Southeast, we’re built on trust, integrity, and transparency.

Here’s what sets us apart:

• Certified Repair Technicians trained in GM, Toyota, Honda, and more.
• Insurance Claim Assistance from start to finish.
• Computerized Frame Repair and Diagnostics.
• PPG Paint Matching Technology.
• On-site rentals or Shuttle service are available at most locations.
• Lifetime Warranty on repairs (where offered).
• OEM parts replacement where possible.
• Clear Communication throughout your repair process.

Let’s Get You Back on the Road with Confidence

If you’ve recently been in a collision, don’t wait. The sooner you start the process, the sooner you can get your vehicle – and your life – back to normal.

With locations across Florida and Georgia, Gettel Collision Centers are here when you need us. Contact your nearest Gettel Collision Center or start your claim online.

Transparency. Certified Repairs. Guaranteed Workmanship. That’s the Gettel difference.

Disclaimer: This content was drafted with AI assistance for initial drafting, reviewed by a subject-matter expert for accuracy, and edited by our team of writers and editors.